Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment from www.lunacandlestudio.com if photographic proof of damage and receipt is submitted to hello@lunacandlestudio.com within 48 hours of arrival.

Please note:

• We cannot accept exchanges, returns or refunds on sale items, gift cards, limited edition/collaboration items, or any item that is older than 30 days since date of purchase.
• Items must be returned in their original condition. This means the candles must be unburnt, containing all packaging and have no stains or marks.
• Orders must be returned to us within 14 days from date of purchase (as indicated on your order).
• Store credit is valid for 12 months from date of issue and cannot be used in conjunction with any other offers.
• The customer must cover for the cost of the return shipping. Luna Candle Studio will not be held responsible for parcels that are lost and cannot be traced with a tracking number.
• We unfortunately cannot accept returns, exchanges, or refunds that are not purchased from www.lunacandlestudio.com at this time.

Want to cancel an order already made? Please email us within 24 hours of your order time, cancellation is not guaranteed if package has already left our facility. 

How to Make a Return:

Orders must be returned to us within 14 days from date of purchase.

Contact us at hello@lunacandlestudio.com with the items you wish to return. Your subject line should read – ‘RETURN [your order number]’.

IMPORTANT NOTE: It could take between 2-5 days for the parcel to reach us. Once received, processing a return usually takes place within 3-5 business days. Upon arrival, we will inspect the item/s and issue you with store credit. When making a new purchase using store credit, store credit will not be applied on new shipping cost. Customer must pay for new shipping cost.